Return & Refund Policy

Last Updated: November 1, 2026

At The Bald Eagle, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a straightforward 30-day return policy.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Include the original packaging, accessories, tags, and any included items.
• Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Return Shipping Costs

We cover the return shipping costs for eligible returns.

If you wish to return an item within our 30-day return period, please contact our customer support team before sending it back.

We will provide return instructions and, where applicable, an authorized return shipping label.

Please do not send items back without contacting us first.

3. How to Request a Return

To initiate a return:

1. Contact us at info@thebaldeagle.net with your order number.
2. Explain the reason for your return.
3. Include photographs if the product is damaged, defective, or incorrect.
4. Our support team will review your request and provide return instructions.
5. Pack the item securely and follow the return instructions provided.

4. Damaged, Defective, or Incorrect Items

If your watch arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the problem.

We will review the issue and arrange an appropriate solution, which may include a replacement or a full refund. You will not be responsible for return shipping costs for confirmed damaged, defective, or incorrect items.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are generally processed within 5–10 business days after approval.
• Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Original shipping charges, customs duties, and import taxes are non-refundable unless required by applicable law or the charges relate to an error on our part.

6. Exchanges

If you receive a defective or incorrect watch, please contact us. We will work with you to arrange a suitable replacement or another appropriate resolution.

For exchanges due to personal preference, such as choosing a different style or model, please contact our support team for assistance.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. However, you may still request a return under our 30-day return policy after delivery.

8. International Returns

We welcome customers from around the world.

For international returns, please contact our support team before shipping any item. We will provide the appropriate return instructions.

Where a prepaid return label is not available, we will coordinate an alternative return shipping arrangement with you.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

The Bald Eagle

Email: info@thebaldeagle.net

Website: https://www.thebaldeagle.net

We appreciate your trust in The Bald Eagle and thank you for shopping with us!